Customer Care

Our Mission: To provide the high quality at a price you can afford, a product you can trust, and a service you can depend on.


Quick Company Facts:

• Established: December, 2002.
• Company Size: 102 hard working
• Factory: ISO-9001 certified, with a 2,000 square feet research and production base in Shenzhen
• 5S spot managemant, TQM system, IQC, IPQC, OC, QA throughout the whole QA team.
• All the products certified with CE, Rohs, FCC.

Customers:

• Custome baser: All over the world
• We proudly serve some famouse company: Macdonald's, HP, Microsoft, Red Cross, CIB, Kraft, etc..
• OEM and ODM service for our customers

Company Details:

Dite Technology Ltd.
Rm.1002,12F,
Tung Chun Commercial Centre
438-444 Shanghai Street, Kowloon,HK, China
2F, 2 Tower
Fugu Industrial Area,Kaifeng North Rd.
Futian District,Shenzhen,China

Emails are answered daily normally within 2 hours of receipt from 9AM to 6PM Monday - Friday.

Pre-Sale Questions:	sales@digitech-dt.com
Technical Support and Customer Service Questions:	service@digitech-dt.com
Return Merchandise Authorization (RMA) Questions: All Return Merchandise Authorization requests/status updates are provided via email only to insure fast processing and accuracy.	service@digitech-dt.com
Purchase Orders:	po@digitech-dt.com

Payment Options:

Available Payment Methods: Wire Transfers, L/C in Sight



Return Policy:

All items sent for a return must have a proper Return Merchandise Authorization (RMA) form accompanying the shipment. If the RMA form is missing www.digitech-dt.com reserves the right to decline a return.

You may request RMA Form via e-mail service@digitech-dt.com

If you have a special request please sales@digitech-dt.com

How long does it take Dite to process RMA for exchange?
- Generally it will take 2-3 business days to ship out new merchandise once the RMA is received.